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Technical FAQ

This is something that can happen with all digital cameras from time to time. They’re stuck pixels and are usually picked up on when leaving the factory, but sometimes they can occur during use or transport. Luckily though, your Olfi one.five has a built in fix for this.
Here’s the steps to fix – Please follow very carefully:
1. Fotmat memory card in camera using the setup menu
2. Insert memory card in to computer
3. Open the memory card on your computer (there should be nothing on it).
4. Create a folder called “engmode” on the memory card.
5. Eject memory card and insert in to camera.
6. Cover the camera lens with a cloth so that no light can get in.
7. Keeping the lens covered, power on the camera.
8. The camera will enter a mode to fix the stuck pixels
9. Camera will display “DPBrightAdjust… Please Wait…”
10. After about 30 seconds the camera should display “DP:PASS PleasePowerOff”
11. Power off camera
12. Insert card into computer and delete the “engmode” folder.
13. You should be good to go.
Please shoot a test video after to see if this has worked. If not, it may be worth running the process a few times to completely clear the issue.
If this does not solve the problem, then please get in touch with us on info@olfi.co.uk and we’ll get you up and running.

Firstly, check that your memory card has a fast enough write speed. We recommend 45mb/s or higher. Olfi branded cards have a 90mb/s write speed. If your card manufacturer does not state the write speed of the memory card on their website or packaging, it’s likely that it’s not fast enough.

Sometimes you may have the perfect memory card, but you still get an error. This is more common on cards of high capacity like 64gb. These cards usually need to be formatted before use. It is best to do this from your Olfi’s settings as this allows the camera to set the card up exactly as it needs to.

Below are the steps to format the memory card in your Olfi:

Power on camera using the power/mode button – Error message will show
Press the power/mode button twice to cycle to the main menu screen.
Use the bottom settings button to scroll down to the 12th option “Setup”
Use the shutter button to enter the setup menu
Press the bottom settings button to scroll down to “Format”
Use the shutter button to select this option.
Use the bottom settings button to scroll to “Ok”
Press the shutter button to select this option.
Use the power/mode button to return to video mode.
You should now be able to use the camera without a problem.

To pair your Olfi remote, you’ll need to select the remote pairing option from the main menu on you Olfi and follow the steps.

Power on your Olfi
Press the Power/Mode button a couple of times until you see the main menu
Use the bottom settings button to cycle to the 11th menu option.
Press the Shutter button to enter.
Use the bottom settings button to cycle to Remote Control Pairing.
The Olfi will ask you to press the Video and Photo buttons on your remote simultaneously.
Your remote should now be paired and ready to use.

Please check and try the following:

Ensure that the battery is fully charged.

Hold the power button until you see the welcome screen.

Remove and re-insert the battery.

 

Whilst we double check every Olfi before they go out to our customers, we understand that there may be occasional issues. If you feel that your Olfi is not working as it should then please feel free to get in touch with us on info@olfi.co.uk. We aim to get back to all technical enquires within 48 hours (weekdays), but sometimes this can be longer due to the Christmas break.

Pre-Sales Question?

If you have any questions before purchasing Olfi then please feel free to get in touch. We’re available from Monday to Friday between 9am and 5pm GMT.
Email: info@olfi.co.uk
Call: +44 (0) 1978 884327

Alternatively, see what real users are saying and interact with them over at our Facebook community page.

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Found A Bug Or Having Problems Ordering?

Whist we work hard to maintain the Olfi website, there may be times where things don’t work exactly as expected. If you are having trouble using our website or checking out, please get in touch and we will assist you.

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